Overall,
the French cars quality is considered as acceptable by our interviewees, with
descriptions like “average reputation” or “you have to stay in middle range”.
However, they are judged as less reliable than German vehicles.
According
to three interviews, all white-collars with a high level of education who want
to buy a car next year, French manufacturer are highly innovative. They have
used expressions like “they are modernizing their cars” or “they have made
progress on the environmental performance”. This is probably due to the Renault
communication campaign about its electric cars and Peugeot and Citroën
advertising regarding their hybrid engines.
More particularly,
Renault is seen as a very popular brand. It seems logical as among the fourteen
cars owned by the interviewees, six are manufactured by Renault. However, this
brand suffers from an image problem due to the design of its cars. Indeed, the
aesthetic is judged “too classy” while the design is considered as “too
angular”.
On the
contrary, Citroën design is highly appreciated by the interviewees; they have
used expressions like “aesthetic model” or “nice look” (particularly for the DS
range). From its part, Peugeot is the French brand that the interviewees
appreciated the less. They complained about the “lack of visibility” and the
“poor design”.
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